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My.VPSLink.com Control Center

This guide describes the My.VPSLink.com Control Center's architecture and how to complete common tasks. For information specific to DNS management, see the VPSLink DNS guide.

  1. Accessing the My.VPSLink.com Control Center
  2. Service Management
    1. VPS Controls
    2. Domains
    3. Reverse DNS
  3. Account Management
    1. Review and Manage Subscriptions
    2. Paying an Invoice
    3. Updating Account Contact Details
    4. Updating Account Password
  4. Support
    1. Creating a VPSLink Support Ticket
    2. Reviewing and Responding to Support Tickets


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Accessing the My.VPSLink.com Control Center

  1. Navigate to https://my.vpslink.com/
  2. Enter your VPSLink account contact e-mail address and account password

Note: If you are unable to access the control center, try the "Click here to retrieve a lost password" option to reset your account password or contact VPSLink Billing for assistance with your account.


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Service Management


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Activating a new VPS

  1. Log in at https://my.vpslink.com/
  2. Click on the Hostname for your new VPS in the Services panel
  3. Click the Install Operating System tab under the VPS controls panel
  4. Select an operating system for your new VPS and click Install to provision your new VPS


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VPS Controls

  1. Select the VPS you would like to manage from the Services panel
  2. Choose from the available controls:
    • Basic:
      • Power Control: Start, stop, or restart
      • Root Password: Set the root password
        This control will restart your VPS if you are on the Xen platform
      • Root SSH Key: Store a public key on your VPS for easy access
        See the Root SSH Key Guide for instructions
      • Hostname: Set the VPS hostname
    • Advanced:
      • Manage - Add a control panel license to your VPS, start/stop/restart your VPS, change your VPS hostname (OpenVZ platform), or change your VPS root password (OpenVZ platform)
      • Console - Establish an SSH session from any Java-enabled web browser or access the Xen hypervisor for your VPS (Xen platform)
      • Upgrade - Upgrade your hosting plan
      • Rebuild - Rebuild your VPS operating system
        Note: This function will destroy any data on your VPS - back up any important data before initiating the rebuild process
      • Cancel - Cancel your VPS subscription
        Note: Cancellation will take effect at the end of your present billing cycle
      • Network Monitoring - Monitor service uptime on your VPS by port


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Domains

See the VPSLink DNS guide.


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Reverse DNS

Important: Reverse DNS entries map IP addresses associated with your VPS to domains which have A records (forward DNS) that point to your VPS. Reverse DNS entries must have a corresponding forward DNS entry: the A record for your domain must be set to an IP on your VPS and the forward DNS entry must be propagated before reverse DNS may be set.

In most cases, forward DNS record propagation will occur within 24-48 hours.

If you encounter the Error: There are no A records for <domain> that point to <ip>. You must create a matching forward DNS record first. message, you may need to wait additional time for forward DNS record propagation to occur and check your forward DNS records to confirm accuracy.


DNS Tools


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Account Management


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Review and Manage Subscriptions

  1. Hover over the Account icon in the top navigation bar and click the Subscriptions option from the drop-down menu
  2. The Plan, Rate, Billing Cycle, Created date, Renewed date, and Status for all subscriptions associated with your account will display; choose from the following controls:
    • Manage - Access the Service Management panel for the subscription
    • Upgrade - Upgrade the hosting plan for the subscription
    • Cancel - Cancel your VPS subscription
      Note: Cancellation will take effect at the end of your present billing cycle

Note: Ensure that all invoices have been paid in full for subscriptions in New or Suspended status. Check your account contact e-mail for notifications and contact VPSLink Billing for assistance with your subscriptions if you note subscriptions in New or Suspended status and your account balance is current.


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Paying an Invoice

  1. Hover over the Account icon in the top navigation bar and click the Invoices & Payments option from the drop-down menu
  2. Payment Options:
    • One-Time Manual Payment
      1. Click the Invoice # link for the unpaid invoice (highlighted in red) in the Invoices panel
      2. Enter your credit card details or click the PayPal link under the One-Time Payment panel to complete your payment
    • Change Recurring Payment Method
      1. Select your preferred recurring Payment Method from the Default Recurring Payment Method menu
      2. Enter your payment details and click Update to save any changes


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Updating Account Contact Details

  1. Hover over the Account icon in the top navigation bar and click the Contact Details option from the drop-down menu
  2. Enter your updated Email/Alternate Email address(es), Street Address, or Phone Number
  3. Click Update to save any changes


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Updating Account Password

  1. Hover over the Account icon in the top navigation bar and click the Password option from the drop-down menu
  2. Enter your Current Password, New Password, and New Password Confirmation
  3. Click Update to set your new password

Note: The Account > Password menu will update your My.VPSLink.com Control Center password. Changes to the root password for your services must be completed at the Service Management panel.


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Support


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Creating a VPSLink Support Ticket

  1. Click the Support icon in the top navigation bar
  2. Click the Create a Ticket >> link in the top panel
  3. Select the Ticket Category and click Next
  4. Complete the ticket fields:
    • CC - Specify an alternate e-mail address to receive replies from support (your VPSLink account contact e-mail will receive replies by default)
    • Subscription - Specify which subscription your ticket concerns
    • Subject - Enter a subject for your ticket
    • Message - Provide as much detail as possible regarding any errors or unexpected behaviors which were encountered; relevant error messages/console output and ping/traceroute results will assist our efforts to provide a speedy resolution


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Reviewing and Responding to Support Tickets

  1. Click the Support icon in the top navigation bar
  2. Click the Ticket # for the ticket you would like to review or reply to
  3. Enter your reply in the Ticket Controls text field and click Reopen Ticket to send a reply
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