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My.VPSLink.com Control Center

This guide describes the VPSLink.com Control Center's architecture and how to complete common tasks. For information specific to DNS management, see the VPSLink DNS guide.

  1. Accessing the My.VPSLink.com Control Center
  2. Service Management
    1. VPS Controls
    2. Domains
    3. Reverse DNS
  3. Account Management
  4. Support
    1. Creating a VPSLink Support Ticket
    2. Reviewing and Responding to Support Tickets


Accessing the VPSLink.com Control Center

  1. Navigate to https://vpslink.com/controlpanel
  2. Enter your VPSLink account name and account password

Note: If you are unable to access the control center, try the "Forgot Username or Password" option to reset your account password or contact VPSLink Billing for assistance with your account.


Service Management


Activating a new VPS

  1. Log in at https://vpslink.com/controlpanel
  2. Select an operating system for your new VPS and click Save & Continue to provision your new VPS
  3. The provisioning process will take a few minutes. You can check on the provisioning status by clicking on the VPS - Xen or VPS - OpenVZ link in the Control Panel.


VPS Controls

  1. From the Control Panel click on VPS - Xen or VPS - OpenVZ to access the VPS Control Center.
  2. Choose from the available controls:
    • Basic:
      • Control: Start, or Stop
      • Reboot: Reboot the VPS
      • Root Password: Regenerate the root password
        This control will restart your VPS if you are on the Xen platform
      • Hostname: Set the VPS hostname
      • Container Status: Check the VPS container status
    • Advanced:
      • Java SSH Terminal - Establish an SSH session from any Java-enabled web browser (Xen platform)
      • Upgrade - Please contact Support to upgrade your hosting plan
      • Reinstall Container - Reinstall your VPS operating system
        Note: This function will destroy any data on your VPS - back up any important data before initiating the rebuild process



Domains

See the VPSLink DNS guide.


Reverse DNS

Important: Reverse DNS entries map IP addresses associated with your VPS to domains which have A records (forward DNS) that point to your VPS. Reverse DNS entries must have a corresponding forward DNS entry: the A record for your domain must be set to an IP on your VPS and the forward DNS entry must be propagated before reverse DNS may be set.

In most cases, forward DNS record propagation will occur within 24-48 hours.

Reverse DNS entries can be configured by contacting Support.


DNS Tools


Account Management


For all account management needs, please refer to the Knowledge Base


Support


Creating a VPSLink Support Ticket

  1. Click the Help icon in the top navigation bar
  2. Click the Support Console link in the popout area
  3. Click the Make a New Request link in the main panel
  4. Enter a keyword to and click Go to search the knowledgebase --OR--
  5. Complete the ticket fields:
    • Subject - Enter a subject for your ticket
    • Specific Questions - Provide as much detail as possible regarding any errors or unexpected behaviors which were encountered; relevant error messages/console output and ping/traceroute results will assist our efforts to provide a speedy resolution


Reviewing and Responding to Support Tickets

  1. Click the Help icon in the top navigation bar
  2. Click the Support Console link in the popout area
  3. Click the Ticket # for the ticket you would like to review or reply to
  4. Enter your reply in the Ticket Controls text field and click Reopen Ticket to send a reply
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